Privacy Policy

 Pixbo Private Staff Ltd (“Pixbo”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you engage with us—whether through our  Website, by email or telephone, or in connection with our private staff introduction services. 

We process personal data in accordance with the UK General Data Protection Regulation ( “UK GDPR”) and the data protection act 2018.

By accessing our services, you acknowledge and accept the practices outlined in this policy. In other words, your continued use of our services indicates agreement.

Who We Are

Pixbo Private Staff Ltd is a UK-based specialist private staffing consultancy acting as an introductory agent between private households and household staff. We are not the employer of any candidate introduced.

For the purposes of data protection law, Pixbo Private Staff acts as a data controller in relation to personal data processed in connection with introductions or client liaison.

Registered company name: Pixbo Private Staff Ltd. Company Number 16403177 
Contact address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Furthermore, you may reach us directly through the details provided under the Contact Us  section.

What Personal Data We Collect

We collect only data that is necessary to provide our services, comply with legal obligations, and maintain the quality and protect the integrity of our introductions. 

From Clients:

• Name and contact details
• Household Location (where relevant to a role)
• Role requirements and job specifications.
• Payment and invoicing details

From Candidates:

• Full name and contact details,
• Curriculum vitae, work history, qualifications.
• References and verification information
• Right-to-work documentation
• Background screening information (including enhanced DBS checks where applicable)
• Information disclosed during interviews or assessments.

Website & Technical Data:

• IP address
• Browser and device information
• Usage and analytics data collected via cookies

Lawful Basis for Processing

We process personal data only where permitted by law, including:

• Contractual necessity: To facilitate introductions and manage relationships
• Consent: Where required, for example when a candidate submits information for representation
• Legitimate interests: To assess suitability, safeguard clients and operate our business.
• Legal obligations: Including safeguarding,employment related checks and Tax compliance

Where special category data is processed ( Such as DBS information) ,we do so only where necessary and with appropriate safeguards in place.

Criminal Record & Safeguarding Information

For certain roles, particularly those involving children or vulnerable adults, we may process limited criminal offence data (including DBS, PVG or equivalent background check status) in order to assess suitability for placement. Such information is processed in accordance with Article 10 UK GDPR and Schedule 1 of the Data Protection Act 2018. We collect only the minimum information necessary for safeguarding and recruitment purposes, restrict access to authorised personnel, and retain such data only for as long as required.

How We Use Personal Data

We use personal data to:

• Assess and match candidates to suitable roles
• Introduce candidates to prospective clients (with candidate consent) 
• Verify references, qualifications, and eligibility to work
• Communicate with clients and candidates
• Maintain records relating to introductions 
• Improve our website and service quality

Pixbo Private Staff does not make employment decisions on behalf of clients..

Sharing of Personal Data

We do not sell personal data. We may share personal data with:

• Prospective clients, only with a candidates consent
• Service providers supporting our operations (e.g. secure hosting, background checks)
• Professional advisers (legal, accounting.)
• Authorities where required by law or regulation

All third parties are required to handle data securely and lawfully.

Data Storage & Security

Personal data is stored securely on UK based or GDPR-compliant systems. We use appropriate technical and  organisational measures to protect data against unauthorised access, loss or misuse.

Access to sensitive data is restricted and monitored.

Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including the provision of introduction services, compliance with legal and regulatory obligations, dispute resolution, safeguarding requirements, and the establishment or defence of legal claims.

Typical retention periods include:

• Candidate records: ordinarily retained for up to 2 years following the most recent meaningful contact, placement activity, or candidate engagement.
• Client records: ordinarily retained for up to 6 years for contractual, accounting, tax, and legal compliance purposes.
• Unsuccessful candidate applications: ordinarily retained for up to 12 months unless earlier deletion is requested or required.
• Identity, right-to-work, and safeguarding documentation: retained only for as long as necessary to satisfy legal, regulatory, safeguarding, or audit requirements.

Where retention is no longer necessary, personal data is securely deleted or anonymised.

We may retain limited information beyond standard retention periods where reasonably necessary to:

• comply with legal obligations,
• resolve disputes,
• prevent fraud or misuse,
• enforce contractual rights,
• or maintain suppression records to ensure individuals who request deletion are not contacted again inadvertently.

Your Rights 

You have the right to:

• Access your personal data
• Request correction of any inaccurate data
• Request erasure (‘the right to be forgotten’)
• Restrict or object to processing
• Withdraw consent (where applicable)
• Request data portability

Accordingly, if you wish to exercise any of these rights, please Contact Us .

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO)

Cookies

Our website uses cookies to ensure functionality and to analyse usage. You may manage cookie preferences via your browser settings or our cookie banner.

Further details are available in our Cookie Policy.

Children’s Data

We do not knowingly collect personal data from children under the age of 16. 

International Transfers

Where service providers process data outside the UK or EEA, appropriate safeguards are in place, including standard contractual clauses.

Changes to This Policy

We may update this Privacy Policy from time to time.  Any changes will be posted on our website with an updated revision date.

Therefore we recommend reviewing this page periodically.

Contact 

For data protection enquiries or to exercise your rights: 

Data Privacy Officer
Pixbo Private Staff Ltd
167–169 Great Portland Street
5th Floor
London, W1W 5PF

Contact Us

You may also contact the Information Commissioner’s Office: ICO:

www.ico.org.uk