Privacy Policy

 Pixbo Private Staff Ltd (“Pixbo”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you engage with us—whether through our  Website, by email or telephone, or in connection with our private staff introduction services. 

We process personal data in accordance with the UK General Data Protection Regulation ( “UK GDPR”) and the data protection act 2018.

By accessing our services, you acknowledge and accept the practices outlined in this policy. In other words, your continued use of our services indicates agreement.

Who We Are

Pixbo Private Staff Ltd is a UK-based specialist private recruitment consultancy acting as an introductory agent between private households and household staff. We are not the employer of any candidate introduced.

For the purposes of data protection law, Pixbo Private Staff acts as a data controller in relation to personal data processed in connection with introductions or client liaison.

Registered company name: Pixbo Private Staff Ltd. Company Number 16403177 
Contact address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Furthermore, you may reach us directly through the details provided under the Contact Us  section.

What Personal Data We Collect

We collect only data that is necessary to provide our services, comply with legal obligations, and maintain the quality and protect the integrity of our introductions. 

From Clients:

• Name and contact details
• Household Location (where relevant to a role)
• Role requirements and job specifications.
• Payment and invoicing details

From Candidates:

• Full name and contact details,
• Curriculum vitae, work history, qualifications.
• References and verification information
• Right-to-work documentation
• Background screening information (including enhanced DBS checks where applicable)
• Information disclosed during interviews or assessments.

Website & Technical Data:

• IP address
• Browser and device information
• Usage and analytics data collected via cookies

Lawful Basis for Processing

We process personal data only where permitted by law, including:

• Contractual necessity: To facilitate introductions and manage relationships
• Consent: Where required, for example when a candidate submits information for representation
• Legitimate interests: To assess suitability, safeguard clients and operate our business.
• Legal obligations: Including safeguarding,employment related checks and Tax compliance

Where special category data is processed ( Such as DBS information) ,we do so only where necessary and with appropriate safeguards in place

How We Use Personal Data

We use personal data to:

• Assess and match candidates to suitable roles
• Introduce candidates to prospective clients (with candidate consent) 
• Verify references, qualifications, and eligibility to work
• Communicate with clients and candidates
• Maintain records relating to introductions 
• Improve our website and service quality

Pixbo Private Staff does not make employment decisions on behalf of clients..

Sharing of Personal Data

We do not sell personal data. We may share personal data with:

• Prospective clients, only with a candidates consent
• Service providers supporting our operations (e.g. secure hosting, background checks)
• Professional advisers (legal, accounting.)
• Authorities where required by law or regulation

All third parties are required to handle data securely and lawfully.

Data Storage & Security

Personal data is stored securely on UK based or GDPR-compliant systems. We use appropriate technical and  organisational measures to protect data against unauthorised access, loss or misuse.

Access to sensitive data is restricted and monitored.

Data Retention

We retain personal data only as long as necessary. 

• Candidate data: typically up to 2 years after last meaningful contact or placement
• Client data: up to 6 years for contractual, legal or tax purposes
• Unsuccessful applications: up to 12 months, unless you request earlier deletion

Data is securely deleted once no longer required.

Your Rights 

You have the right to:

• Access your personal data
• Request correction of any inaccurate data
• Request erasure (‘the right to be forgotten’)
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Accordingly, if you wish to exercise any of these rights, please Contact Us .

Cookies

Our website uses cookies to ensure functionality and to analyse usage. You may manage cookie preferences via your browser settings or our cookie banner.

For full details, please see our Cookie Policy.

Children’s Data

We do not knowingly collect personal data from children under the age of 16. If , however, you believe we have inadvertently done so, please contact us immediately so we can remove it.

International Transfers

Where service providers process data outside the UK or EEA, appropriate safeguards (such as standard contractual clauses) are in place.

Changes to This Policy

We may update this Privacy Policy from time to time.  Any changes will be posted on our website with an updated revision date.

Therefore we recommend reviewing this page periodically.

Contact 

For data protection enquiries or to exercise your rights: 

Data Privacy Officer

Pixbo Private Staff Ltd

Contact Us

You also have the right to lodge a complaint with the ICO:

www.ico.org.uk